Massage Master Group Loyalty Program

---

Our Loyalty Program is a recognition program designed to thank clients who consistently invest in their health and well-being.

We reward long-term commitment and regular care, not one-time spending.
Points accumulate gradually and unlock increasingly meaningful and prestigious rewards.

• 1 point for every completed appointment*
• +2 bonus points if you complete 3 visits within the same month
• If you purchase a package, points are earned when you use the visits, not when you buy the package
• Service price and duration do not affect points — consistency matters more than spend

• Child massage
  • Earns points
  • Capped at 10 points per year (to keep the program fair and balanced)
• Prenatal massage
  • Earns points
  • No special cap (this service is naturally time-limited)
• First visit / PROMO massage
  • Not awarded with points
• Third-Party Bookings
  • Not awarded with points
  • Loyalty points are available only for services booked directly with Massage Master Group 

Our program is designed as a journey — from early recognition to prestige-level rewards for our most loyal clients.

Free appointment from our focused treatment category, such as:

• Therapeutic Back
• Neck & Upper Back
• Foot & Shin
• Anti-Cellulite
• Child Massage

Purpose: Early recognition — “we’re glad you’re with us.”

Free appointment from our full 60-minute treatment category, such as:

• Therapeutic Full Body
• Sports Restoration
• Cupping Therapy
• Hot Stone (60 min)
• Ayurvedic treatments
• Lymphatic Drainage
• Prenatal Massage

Purpose: Rewarding consistent care and regular visits.

Free appointment, choose one:

• Therapeutic Full Body (90 min)
• Sports Restoration (90 min)

Purpose: Recognition of long-term consistency and deeper commitment.

You receive 1 complimentary month and may choose ONE:

• Basic Membership
• Regular Membership

This is not a discount or a promotion.
It is an invitation into a membership format for clients who have already demonstrated consistency.
After the complimentary month, the standard 6-month membership term applies.

At this level, you may choose ONE of the following:

• Premium 90-minute massages (e.g. Hot Stone 90, Neurosedative, Premium Lymphatic, and other premium treatments)
• Premium facial treatments (e.g. Myofascial Facial)

OR

• 1 month VIP Membership
• 1 month Premium VIP Membership

This tier is reserved for our most loyal clients and represents status-level recognition, not a simple reward.

• Points are based on visit consistency, not money spent
• This program is not a discount system
• Rewards unlock gradually and reflect the depth of your relationship with our clinic
• The program is fully automated — points and rewards are tracked by our system

We believe that health is built through regular care, not one-time decisions.
Our Loyalty Program exists to support that habit and recognize your long-term commitment.

FAQ - Loyalty Program

Do points expire?
Currently, points do not expire as long as your client profile remains active. If this changes in the future, clients will be notified in advance.

Do I earn points when I buy a package?
No. Points are earned when appointments are completed, not when a package is purchased.

Does a more expensive or longer service give more points?
No. Every eligible completed appointment earns 1 point. The program rewards consistency, not spending level.

How does the monthly bonus work?
If you complete 3 visits within the same calendar month, you receive an additional 2 bonus points for that month.

Why is child massage capped at 10 points per year?
Child massage is often associated with insurance claims or short-term treatment plans. The annual cap helps keep the program fair and focused on long-term personal wellness journeys.

Can I use points for multiple rewards?
Yes. Each time you redeem a reward, the required number of points is deducted from your balance. You can then continue collecting points toward your next reward.

Can I redeem the same reward more than once?
Yes. Rewards may be redeemed multiple times, provided you accumulate the required number of points again.

Is the free membership month a promotion or discount?
No. Free membership months are loyalty rewards offered at specific milestones to recognize clients who have demonstrated long-term consistency in their wellness journey.

What happens after I use a free membership month?
After the complimentary month ends, the standard 6-month membership term applies according to the membership plan selected.

I booked through ClassPass. Will I earn Loyalty Rewards points?
No. Loyalty Rewards points are available only for services booked directly with Massage Master Group. Appointments booked through ClassPass or any other third-party booking, membership, marketplace, corporate wellness, insurance, or partner platform are not eligible for points, even if the service is performed at a Massage Master Group clinic.

Who can I ask if I have questions about my points?
Our front desk team can always check your points balance and explain your current reward status. You can also view your points balance by logging into your online account or in the Achieve mobile application